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Terms and conditions

Site Owner

This site is owned by Enable New Zealand, PO Box 4547, Manawatu Mail Centre, Palmerston North 4440, New Zealand. 

Enable New Zealand Website


All prices on this website are in New Zealand Dollars & include GST of 15%. 

Refund policy

We are not required by law to provide a refund if you have changed your mind about a particular purchase. However, we are happy to provide an exchange or refund on these terms:
You return the product within fourteen (14) days

  • You provide proof of purchase
  • The goods are in their unmarked, original, unused and re-saleable condition
  • Packaging, instructions and accessories are complete.

We do not accept products for refund or exchange after 14 days.


For hygiene reasons, we do not refund or exchange these products:

  • Beds & linen
  • Clothing
  • Continence products
  • Toileting, bathroom and personal hygiene products
  • Lift-recliner chairs.

Faulty goods

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.
Any goods found to be faulty will be repaired, replaced or refunded at our discretion.

Please contact us if you have any questions about our refunds policy


We do not refund delivery costs except where goods are faulty.
Refunds will be made in the original tender (the way you paid for it) where possible.


  • Hire items are best to be picked up and dropped off. We encourage those only within the Manawatu to hire; local courier can be arranged but these costs will be on-charged.
  • Payment is required when picking up the hire equipment.
  • Items are to be returned in the condition that you picked it up in. Clean, sanitised and in working order.

A hire contract will be given to you on the pickup of your item to read and sign. 

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates 

Shipping charges for your order will be calculated and displayed at checkout.  

In-store pickup 

You can skip the shipping fees with free local pickup in-store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.  

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at enquiries@easieliving.co.nz with your name and order number, and we will look into it for you.

Shipping to P.O. boxes 

Parcels cannot be delivered to P.O. Boxes, so please ensure you are using a street address for your shipping address, or additional charges and delays may occur. 


    We work hard to make sure all our information is accurate and up to date, but we don't guarantee the accuracy or completeness of the information on this website. We don't accept responsibility for any issues that occur due to errors or missing information on this website.

    Content Disclaimer

    Enable New Zealand has made every reasonable effort to ensure information on this website is as accurate as possible. However, Enable New Zealand does not guarantee that:

    • website users will have uninterrupted or error-free access to, and use of, the website
    • the website or any files available for downloading will be error-free or free from viruses, faults or defects
    • the content of the website is accurate, complete or suitable for a particular purpose. Website users must rely on their own judgement