Terms and conditions

Site Owner

This site is owned by Enable New Zealand, PO Box 4547, Manawatu Mail Centre, Palmerston North 4440, New Zealand. 

Enable New Zealand Website

Refund policy

We are not required by law to provide a refund if you have changed your mind about a particular purchase. However, we are happy to provide an exchange or refund on these terms:
You return the product within fourteen (14) days

• You provide proof of purchase
• The goods are in their unmarked, original, unused and resaleable condition
• Packaging, instructions and accessories are complete.

We do not accept products for refund or exchange after 14 days.

Exclusions

For hygiene reasons, we do not refund or exchange these products:

• Beds and linen
• Clothing
• Continence products
• Toileting, bathroom and personal hygiene products
• Lift-recliner chairs.

Faulty goods

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act.
Any goods found to be faulty will be repaired, replaced or refunded at our discretion.

Please contact us if you have any questions about our refunds policy

Conditions

We do not refund delivery costs except where goods are faulty.
Refunds will be made in the original tender (the way you paid for it) where possible.

Hire policy

• Hire items are best to be picked up and dropped off. We encourage those only within the Manawatu to hire; local courier can be arranged but these costs will be on-charged.
• Payment is required when picking up the hire equipment.

• Items are to be returned in the condition that you picked it up in. Clean, sanitised and in working order.

A hire contract will be given to you on the pickup of your item to read and sign. 

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates 

Shipping charges for your order will be calculated and displayed at checkout.  

In-store pickup 

You can skip the shipping fees with free local pickup in-store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 business days. We will send you an email when your order is ready along with instructions.  

How do I check the status of my order? 

When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at enquiries@easieliving.co.nz with your name and order number, and we will look into it for you.

Shipping to P.O. boxes 

Parcels cannot be delivered to P.O. Boxes, so please ensure you are using a street address for your shipping address, or additional charges and delays may occur. 

Price match 

To claim our price match on your wanted product, you must 

• Provide further information. 
• Eligibility is matched.
• Get verification from the Team Lead, Manager or authorised personnel at EASIE Living.
• Come in-store and receive your price match. 

How it works and what you need to know

Check your eligibility 

Your product must 

• The product must be within the Mobility and Mobility Accessory category on the Easie Living Website.
• The product must be identical to the product sold by Easie Living.
• The product must be in stock and available for purchase from competitor.
• The product must be from a retail store authorised to sell the brand or product.
• The product must be brand new.
• The product must not be refurbished or modified in any way.
• The competitor's retail store must be located within the Manawatu District. 
• Competitor pricing must not be on sale, have membership pricing included or any other discount.
• The competitor's product must be full price only.
• The competitor's pricing must include GST.
• You must be able to provide the appropriate documentation.

Provide match information 

To claim our price match policy, you’ll need to provide proof of the lower-priced item. This could be

• A link to the competitor’s product.
  Include the products, full description, specifications, pricing and availability.
• A printed or digital quote.
  If the product has been quoted to you at a different price displayed online.

Claim in-store only 

Visit the EASIE Living Store and show your proof of information to our team. We will cerify and price match you that day. 

Price match will not be verified if the product 

• The retail store is not located in the Manawatu.
• The product does not meet the eligibility criteria.
• The product is not identified as identical by Easie Living Staff through your provision of approved documentation.
• The product is on sale, has a membership or loyalty program discount.
• The product is brand new, has no modifications or is refurbished.

What is not included?

Our Price Guarantee does not apply to 

• Bulk purchases or commercial quantities.
• Products on clearance or special quotes.
• Competitor membership discounts or promo codes.
• Items not within the scope of the Mobility and Mobility Accessories collection on easieliving.co.nz

Terms and conditions 

• The product must be within the Mobility and Mobility Accessory category on the Easie Living Website.
• The product must be identical to the product sold by Easie Living.
• The product must be in stock and available for purchase from a competitor.
• The product must be from a retail store authorised to sell the brand or product.
• The product must be brand new.
• The product must not be refurbished or modified in any way.
• The competitor's retail store must be located within the Manawatu District.
• Competitor pricing must not be on sale, have membership pricing included or any other discount.
• The competitor's product must be full price only.
• The competitor's pricing must include GST.
• You must be able to provide the appropriate documentation.
• Approved documentation;
  - A link to the competitor’s product.
  Include the products, full description, specifications, pricing and availability.
  - A printed or digital quote
  If the product has been quoted to you at a different price displayed online. Including the products, full description, specifications, pricing and availability.
  

Layby 

Terms and conditions

• No Interest is paid or charged on layby purchases.
• Goods will be held by the retailer until the final payment is made.
• The customer may cancel the layby at any time before the final payment.
• If cancelled, the customer will receive a refund of all payments made, minus a reasonable cancellation fee of $10.00.
• If the retailer fails to provide a copy of this agreement or a requested account statement, the customer may cancel without paying a cancellation fee.
• Goods remain the property and responsibility of the retailer until fully paid and collected.
• The retailer will provide a free account statement upon request within 3 working days.
• The layby agreement is valid for goods under $8500.00 in total value.

Manawatū Golf Club Members' exclusive discount

Terms and conditions 

• Paying customer must be a Manawatū Golf Club Member. 
• Discount is only available on full price items. 
• This offer is available until August 2027. 
• Proof of membership must be presented upon purchase. 
• In store only.